Welcome to the Forum @JABoateng1 . Could you give a few more details of the version of the hardware and software that you are using.
Are you using the software from the website, which is v2.11 (look in ‘about’ on the microscope web app interface)? Or are you using the development version v3-alpha2 or alpha3 from the thread on this Forum? There is a report of what sounds to be a similar issue to what you have found, which is related to the v3.0.0-alpha - Network Lost only during smart scanning on the v3 server . Are your symptoms similar to those?